Returns & Exchanges
Thank you for shopping at LUMINI NIGHTS. Our online shop provides unique safe lifestyle product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Send the returned purchase in its original packaging with original label back to us. We will issue a refund to your original payment method within a week after receiving goods.
Returns & Exchanges Policy
-Purchase can be returned or exchanged within 14 days from the day customer receive the goods.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-You must email us a picture showing the problem/defect after submitting the return/.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
If you have further questions / issues, please don’t hesitate to contact us at [email protected]