Delivery

Verification
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Processing
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipping
If you need your order sooner than the delivery estimates above, please call us +37128910922 so we can personally assist you in making sure you get expedited service.
How will my order by shipped?
All orders is shipped by  DHL,TNT,UPS,FEDEX,OMNIVA
When will I receive my order?

You may track your package by tracking number given by us!

All orders are processed by our well-staffed shop team. We prepare and ship orders as quickly as possible when they are placed, but we ask that you allow 1-3 business days for your order to be fulfilled. Rush Delivery orders are prioritized and generally ship faster. Any order placed after 8:00 am EST may not be processed until the NEXT business day (So, if you place an order on Friday at 10:00am EST or later, it may not be processed until Monday morning). Weekends and holidays are not counted as business days.
Some orders can take longer if there are credit card authorization or security issues or high holiday season volume. To ensure the quickest processing time, especially during the busy holiday seasons, please make sure to add an emergency contact number such as a cell phone or work number when you are checking out. Also, read "How to prevent delivery delays" below, especially if you are ordering for a birthday, holiday or time sensitive occasion.
While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather or transport company errors or other factors beyond our control. 
How to prevent delivery delays

  • Include an emergency contact number at checkout
  • Double-check the address and all information before submitting your order.
  • Add [email protected] to your email whitelist to be sure that you'll receive email notifications if there are any questions or issues with your order.
  • If you receive a notice or call asking you to contact us, please respond. It often means that we will not be able to proceed without additional information from you.
  • If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.

Shipping to an address other than your BILLING address

If the shipping address for your order does not match the billing address on your credit card, we may require you to list the alternate address with your credit card company. This extra step in the ordering process helps prevent fraudulent use of your credit card. We may need to contact you via either the phone number or email address that you provided with your order to inform you of this requirement.
To list the alternate address with your credit card company:
1. Call your credit card's customer service department (the number should be on the back of the card or on your monthly statement)
2. Tell them that you want to add an "Alternate Shipping Address" to your account for an internet order and give them the exact address for the recipient. *This will NOT change your billing address - you will still receive statements and mail at your usual address.
3. Place your order on our site using your usual billing address and the new alternate shipping address that you added to your account.

International Shipping

International Orders require special consideration. 
Packages are always insured and all packages must be signed for when delivered.
The customer is responsible if any duties & taxes are imposed by their country at their country's border. Custom fees are very common. We have no control over these charges and cannot predict what they may be. Customs policies vary from country to country. For more information we suggest that you contact your local customs office before ordering. *Duties, taxes and customs fees are not set by LUMINI NIGHTS and are not paid to us. 
IMPORTANT NOTICE REGARDING CUSTOMS FEES AND RETURNS: If you deny the delivery of a package due to customs fees, please understand that you will be responsible for the Full Cost of shipping to your door and then back to us. So please do not refuse a delivery, it will be extremely costly.

RETURN POLICY

Any international order being returned must contact us before proceeding with the return. Failure to do so will prevent us from reimbursing you for your return shipping costs.
Shipping costs will be calculated at checkout and are determined by weight & destination.
If you live outside the Europe, please read the following page very carefully. Here you will find all the details regarding our International shipping policies. 
Packages are always insured and all packages must be signed for when delivered. 
We look forward to doing business with you! If you have any further questions, please email us

*Note: For orders placed for International Destinations we will hold the entire order until all the items are in stock. These orders cannot be split.

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SHOP | BRANDS | WHOLESALE | CONTACTS | ABOUT US

LUMINI NIGHTS Ltd. | Reg.nr. 40203178933 | Matisa street 51, Riga, Latvia | +371 28910922 | [email protected]

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